Libro de Reclamaciones

Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, we make the complaints book available to our users.

1. Identification of the Complaining Consumer

First Name

Last Name (Paternal)

Last Name (Maternal)

Complaint/GrievanceDate

Address (Full Address)

Document Type

Document Number

2. Identification of the Contracted Good

Company Name

Collection / Code Style

Lot Number

3. Details of the Complaint or Grievance

Select Reason

Complaint Grievance

Complaint: Non-compliance related to products or services.

Grievance: Non-compliance unrelated to products or services; discomfort or dissatisfaction regarding customer service.